Office Manager

Hours : Full Time

Location : Kitchener

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At KRGinsure, we are seeking an organized and detail-oriented Office Manager to join our team in our Kitchener office. As Office Manager, you will be responsible for overseeing various administrative and operational functions to ensure the smooth running of the office. This position is hands-on and requires strong attention to detail and the ability to manage multiple responsibilities.

We offer an attractive compensation package and commission incentives. In addition to vacation, sick time, and a comprehensive group health benefits package, we also provide the following:

Hybrid work flexibility
Matching Group RRSP contributions
Two paid personal days each year
Professional membership fees (including RIBO, IBAO, and IIC)
Professional development and educational reimbursement
Free parking and professional office space

Key Responsibilities:

• Manage office security and staff access to systems and facilities.
• Set up and manage portal access for staff members.
• Oversee the onboarding process for new hires, including paperwork and orientation.
• Supervise and support the reception team to ensure front-office operations run smoothly.
• Assist with accounting reports and ensure accuracy in records related to accounts receivable, premium reports, and agency bill follow-ups.
• Prepare and manage commission reports for producers.
• Ensure the office is well-maintained, organized, and fully stocked with necessary supplies.
• Coordinate and organize office lunches, events, and other team activities.
• Oversee promotional and advertising materials, ensuring they align with company goals.

Skills & Experience:

• Strong experience in Accounts Receivable and managing vendor payments.
• Proven ability to manage direct bill deposits and banking tasks.
• Excellent organizational and time-management skills.
• Strong communication skills with a focus on client service and team collaboration.
• Prior experience managing office operations, including supplies, housekeeping, and maintenance.
• Ability to work independently and manage multiple priorities effectively.
• A professional and approachable demeanour, capable of managing reception and interacting with various departments.

Education & Knowledge:

• Previous experience in an office management role is preferred.
• Experience in accounting support and commission reports is an asset.
• Familiarity with office management software and tools is beneficial.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• An active RIBO license is preferred

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