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Claims

Claims Advocacy for Our Clients

At KRGinsure, we understand that filing an insurance claim can be a stressful and disruptive experience. That’s why we strive to make the claims process as straightforward and efficient as possible. Our goal is to ensure that you receive the responsive and ongoing support, assistance and resources you need during uncertain times. We advocate for you personally or for your business in your time of need, whether your claim is personal or commercial in nature.

Immediate Assistance and Advocacy for Claims

Please contact us as soon as possible to report your claim. If your claim is urgent or occurs outside of regular business hours, your insurance company provides 24/7 support. If you have an after-hours emergency claim, please contact your insurance company directly using the numbers provided below. They will respond promptly to assist you.

Daytime/During Business Hours:

Office Phone: 416-636-4544
Toll-Free: 1-888-888-6667
Email: claims@krg.com

After-Hours Emergency Claims

If you need immediate assistance outside of regular office hours, please leave a message at the appropriate KRGinsure claims number/email or Insurer claims reporting number as listed below.

After Hours:

Office Phone: 416-636-4544
Toll-Free: 1-888-888-6667
Email: krgclaims@scm.ca

CAA

CAA

1-855-744-6208
After-hours emergency claims
CHUBB Commercial

CHUBB Commercial

1-800-532-4822
For policies consisting only of numbers, 7 to 8 digits
CHUBB Commercial

CHUBB Commercial

1-877-772-7797
For all policies that begin ABR, FSR, PRN, COC, 000000, YL, YM, STR
CHUBB Private Client

CHUBB Private Client

1-888-424-8221
Private Client/PL after-hours emergency
CHUBB Cyber

CHUBB Cyber

1-800-567-4300
The Commonwell

The Commonwell

1-855-436-5883
Definity/Economical

Definity/Economical

1-844-327-2227
Echelon Insurance

Echelon Insurance

1-866-252-2854
24hr Emergency Claims
Edge Mutual Insurance

Edge Mutual Insurance

1-888-588-1421
After-Hours Emergency Claims
Gore Insurance Company

Gore Insurance Company

1-844-974-4673
Hagerty

Hagerty

1-855-451-4957
Claims
Intact Insurance

Intact Insurance

1-866-464-2424
Max Insurance

Max Insurance

1-877-770-7729
Northbridge Insurance

Northbridge Insurance

1-855-621-6262
Optimum

Optimum

After-hours emergency claims CSR 800-663-0355
Peel Mutual

Peel Mutual

1-800-268-3069
Pembridge/Pafco

Pembridge/Pafco

1-800-387-0462
Pure Insurance

Pure Insurance

1-833-936-7873
SGI/Coachman

SGI/Coachman

1-800-361-2622
Coachman after-hours Emergency Claims
Travelers Canada

Travelers Canada

1-800-661-5522
WAWANESA

WAWANESA

1-844-929-2637
1-844-WAWANESA

Streamline Your Claims Process

To help expedite your claim, please have the following initial information ready when you contact us:
1. Policy Information:

  • Insurance Company Name & Policy number (if available)
  • Name of the Insured

2. Incident/Occurrence Details:

  • Date and time of the incident
  • Location of the incident
  • Description of what happened

3. Involved Parties:

  • Names and contact information of all third parties or vendors involved
  • Details of any witnesses

4. Damage or Loss Description:

  • Description of the damage or loss
  • Estimated value of the loss or damage

5. Police or Incident Report:

  • Report number and police department contact (if applicable)

6. Contact Information

  • Your full name, phone number and email address
  • Preferred method of communication

7. Supporting Documents:

  • Photos or videos of the damage or incident scene (if available)
  • Receipts or proof of ownership for lost items (if applicable)

Please note that Insurers may request additional supporting information during the claims process.

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Contact Us

For any questions about filing a claim or to report an incident, please reach out to our claims department:

Phone: 416-636-4544
Toll-Free: 1-888-888-6667

claims@krg.com

Contact Us